1.1. These Rules shall apply to any international and domestic transportation of passengers and/or baggage by an aircraft for payment or for hire, and to air transportation that is provided for free by the Airline to/from airports located in Ukraine.

1.2. These Rules shall apply to a passenger travelling by the Airline's flight (flights) pursuant to a passenger ticket. Determination of the airline in the ticket as the air carrier of this flight shall be a confirmation of the existence of a transportation agreement for such a flight between the airline and the passenger who is mentioned in the ticket.

1.3. All transportations of passengers and baggage specified in paragraph 1.1 hereof are subject to these Rules of the Airline, as well as the fare standards of the Airline, valid on the date of the ticket issue (electronic ticket issue), and if such a date cannot be determined – on the date when the transportation commenced. When transporting passengers and baggage, the rules, fares and fees applicable on the date of ticket issue are used.

1.4. These Rules are established in order to improve the efficiency and quality of transportation, which meet the standards for quality, responsibility for passenger service, established by the Civil Aviation Authority. These Rules are approved by the Civil Aviation Authority.

1.5. Changes made to these Rules and the Airline’s terms of fare regulations may not be applied to the Agreement of passengers and baggage carriage without notifying the passenger after the ticket is issued, unless it may be necessary in accordance with applicable laws of Ukraine, for example, regarding assurance of the flight security.

1.6. Transportation of passengers and baggage for which it is impossible to ensure compliance with these Rules, may be carried out by the Airline only under special conditions referred to in Chapter 2 of this section.

1.7. These Rules shall not be applied for passengers and baggage transportation carried out under extraordinary conditions that are not a subject to the usual operations and procedures for passengers and baggage transportation, including the conditions under which the peacekeeping contingent is carried out, disaster relief, accidents, etc.

2.1. The air carrier has the right to carry out one or a series of passengers and baggage transportation on special conditions in case of impossibility to provide transportation in accordance with the Rules of the SAAU.

The level of quality and safety during such transportation must meet the requirements established by these Rules and the requirements of the Rules of the SAAU.

2.2. The Airline's Rules upon the application of special fares and transportation of certain categories of passengers and baggage are also special conditions of transportation.

1.1. Air transportation is carried out on the basis of an agreement between the Airline and the passenger.

1.2. The execution of the air transportation agreement and its provisions are confirmed by a ticket issued to the passenger by the Airline or the sales agent.

1.3. The ticket entitles the passenger specified in the ticket to be transported with the corresponding flight(s) and obliges the Airline to transport the passenger and his baggage and provide other services in accordance with the air transportation agreement, except as provided in paragraph 1.5 hereof.

1.4. The agreement provisions are attached to the ticket and shall contain information for passengers on the limitation of liability during the transportation of passengers and baggage, taxes and fees; time of the beginning and end of check-in for the flight, boarding the aircraft; information about checked baggage and cabin baggage; deadlines for filing claims for improper transportation of passengers and luggage; information on the prohibition of the carriage of certain items in checked baggage or hand luggage; the rights of passengers in case of refusal of carriage, cancellation or long delay of the flight; the address of the air carrier whereat passengers can send their claims; other information that the Airline deems necessary for the passenger.

The air transportation agreement provisions do not contradict the provisions of the Montreal Convention, the Air Code of Ukraine and the Rules of the SAAU.

1.5. The Airline has the right to refuse to transport a passenger and invalidate his ticket if:

• - it was found that the ticket was purchased using a fake/stolen or invalid payment card (credit card);
• - the person does not present a ticket containing a flight coupon for the corresponding flight, all other unused flight coupons, as well as the passenger coupon;
• - it is violation of the sequence of use of flight coupons due to the passenger's fault;
• - it is incorrect application of the fare or non-payment by the passenger of the cost of air transportation in full on the day of air transportation not through the fault of the Airline and/or the sales agent.

1.6. A ticket declared invalid due to the fault of the Airline and/or its sales agent shall be reissued at the request of the passenger.

A ticket declared invalid for reasons beyond the reasonable control of the Airline and/or its sales agent shall be withdrawn without reissuance

1.7. A person found on board an aircraft without a ticket or with a ticket that the Airline held invalid shall be disembarked.

1.8. In all cases of ticket invalidation or detection on board an aircraft of a person without a ticket or with a ticket declared invalid by the Airline, the Airline or a person representing its interests, drawns up a corresponding act the original of which is provided to the passenger and a copy remains with the Airline.

1.9. The passenger is obliged to keep the ticket and other transportation documents until the end of such transportation, and in case of a claim - until the time of its resolution.

The passenger is obliged to present transportation documents at the first request of the Airline, its service agent or airport operator.

2.1. In case of loss or damage of the ticket (or a part of it) by the passenger, the Airline may, at the request of the passenger, replace such ticket (or part of it) by issuing a duplicate ticket provided the passenger signs the agreement to reimburse the Airline in the amount of the original ticket cost for any losses incurred by the Airline in connection with the use of the original ticket by a third party. If the passenger does not sign such an agreement, the Airline, if it issues a duplicate ticket, has the right to require the passenger to pay full cost of the ticket. The Airline has the right to charge a passenger a fee for services of issuing a duplicate ticket, unless the loss or deterioration because of the negligence of the Airline (its agent). In case of loss or damage to the ticket of another carrier, a duplicate ticket is issued only with the written consent of such carrier.

2.2. The Airline shall be entitled to refuse to issue a duplicate ticket to the passenger if:

• - the passenger does not sign the agreement provided for in paragraph 2.1 hereof and refuses to pay for the services for issuing a duplicate ticket;
• - the passenger requires the issuance of a duplicate ticket at the airport on the day of the flight, if less than three hours remain before the scheduled departure or in the hours when the office of the Airline, which must grant approval, is not working.

3.1. The ticket can be used only for transportation of the person whose full name is specified in the ticket.

3.2. The Airline has the right to demand the identification of the passenger in order to fulfill the requirements of paragraph 3.1 hereof.

4.1. Validity of the ticket includes:

• - general validity period of the ticket;
• - validity period for transportation.

4.2. The general validity period of the ticket is determined by the period from the date of its issue until the expiration of the period provided by the rules for applying fares of the Airline for a refund for an unused ticket.

4.3. The general validity period of the ticket entitles the passenger to use the ticket for all operations provided for in these Rules, including for obtaining a seat on a flight and date specified in the ticket, reimbursement of the cost of fully or partially unused transportation and other payments established by these Rules and the Rules of the SAAU.

4.4. The ticket with a guaranteed date of departure gives the right to transport a passenger and his (her) baggage from the initial airport, the airport of transfer, stop or airport of return transportation only on the day and flight indicated in the ticket.

4.5. The ticket with an open date gives the right to transport passenger and baggage from the corresponding airport only after making a booking and entering the departure date and flight number into the ticket by the Airline.

4.6. The ticket issued according to a normal fare is valid for transportation within one year from the date of commencement of carriage, if a part of the ticket is used, or from the date of issue, if the whole ticket is not used.

4.7. The ticket issued according to a special fare is valid for transportation only until the date indicated in the ticket, and subject to the conditions established by the rules for applying fares of the Airline.

Chapter 5. Extension of ticket validity term

Chapter 6. Flight coupon sequence

Chapter 7. Class of service

Chapter 8. Terms and conditions for submitting tickets for refunding the amounts paid

Chapter 9. Abbreviations

1. A stopover shall be allowed only under condition that it is previously agreed with the air carrier and is indicated in the ticket.

2. If a passenger holds a ticket issued according to a normal fare, stopovers within ticket validity shall be permitted at any point along the route.

3. If a passenger holds a ticket issued according to a special o discount fare and makes a stopover on route, the passenger may be charged an extra fee for such stopover.

1. Applicable fares are the fares approved and published by the Airline or on behalf of the Airline (or if not published, calculated in accordance with the fare standards of the Airline) for the flight or flights from the point of departure to the point of destination indicated in the ticket, which are valid for the respective class of service as of the day of payment for the ticket. Each fare provides rules for its use, which set the validity of the ticket, the conditions of fare application and refund for unused transportation or part thereof, other conditions, and may include surcharges to the fare, which are an integral part of it. The rules for applying fares shall be approved by the head of BEES AIRLINE LLC and are posted on the website of the Airline www.bees.aero and are available to passengers for review.

2. The fares do not include transport services between airport terminals and between airports and city terminals.

3. Airport charges (taxes) for the provision of services to passengers when servicing them at the airport shall be established and approved in accordance with applicable law and published in a form available to users for review.

4. Airport charges (taxes), taxes and levies established by the state of the airport of departure/destination, charges (taxes) of the Airline are not included in the fare, and together with the fare comprise the full cost of transportation. The Airline and the sales agent collect payment for arranging the air transportation and for performing the refund. The fee for the operation of registration of the transportation is not included in the cost of ticket and is paid separately.

5. Airport charges, taxes and levies established by the state of the airport of departure/destination, charges (taxes) of the Airline established for using any services or equipment may be included in the cost of transportation or be paid separately with the provision of the document confirming the payment for these services.

6. The fares, charges (taxes) for air transportation to/from and within Ukraine are published by the Airline and airports in ARS/GDS in the currency approved by the Civil Aviation Authority and agreed with the IATA Tariff Policy Coordination Conference.

7. Payments in the territory of Ukraine for the services of air transportation are carried out in accordance with the current legislation of Ukraine. The currency rate is set in accordance with the current legislation of Ukraine.

1.1. ARS/GDS shall be used for booking. It is possible to book places and tonnage using stationary and mobile communications, web-site, specialized self-service machines, etc. Basic condition for the usage of such methods of booking is a reflection of the conducted booking in the booking system of the Airline.

1.2. Bookings are made within the time and in the manner prescribed by the Rules of the Airline. The entry of information on the passport data of the passenger is made in accordance with the legislation of Ukraine and international agreements of Ukraine.

1.3. Booking of a seat on the aircraft and a capacity for the transportation of excess baggage on a specified flight and date is a prerequisite for the transportation of passengers and excess baggage by air.

1.4. The Airline or its sales agent making a booking must inform the passenger (his representative) about the conditions of fare application at which the transportation is booked, the terms of payment and registration of this transportation, as well as changes in the flight schedule.

The passenger making a booking through the website must read the information himself.

Changes in the flight schedule of the Airline are made to the ARS/GDS at least 8 hours prior to departure. Otherwise, the sales agent is not responsible for timely informing the passenger about changes in the flight schedule of the Airline. The obligation to inform passengers in the event of information on changes in the schedule in less than 8 hours rests with the Airline.

1.5. Until the passenger (his (her) representative) has paid the full cost of the transportation, the reservation is considered preliminary and, if necessary, can be canceled with a notice to the passenger.

1.6. If the passenger (his (her) representative) has not paid the cost of transportation within the period determined by the Airline or its sales agent, the booking will be canceled without notice to the passenger.

1.7. If the passenger has not arrived on the flight (for check-in or boarding an aircraft - “No-show”) for which he (she) has a confirmed booking and fails to inform the Airline about changes in his trip prior to check-in, the Airline has the right to cancel the reservation for the next segments of the route or the return flight.

2.1. During the booking the passenger shall provide the Airline or its sales agent with the necessary information about his (her) personal data and special conditions of transportation.

During booking the passenger is obliged to provide the Airline or its sales agent with reliable information about his telephone number, address and other possible means of communication in accordance with the rules of the Airline in order to ensure timely information to the passenger.

If it is impossible to establish communication with the passenger according to the information provided by him/her and provided that this fact is documented by the Airline, the passenger is personally responsible for the consequences of untimely notification and informing him about changes in transportation.

Entering the contact details of the sales agent instead of passenger’s contact details is prohibited. The sales agent is responsible for the absence of the necessary personal and contact details of the passenger upon the reservation.

2.2. If the passenger refuses to provide the necessary booking information, the booking is not made.

2.3. Protection and processing of the passenger’s personal data when making the reservation for air transportation is carried out in accordance with the legislation of Ukraine and the country of destination of air transportation. By providing own personal data during reservation, the passenger thereby authorizes the Airline and provides consent to personal data processing, storage and transfer to third parties for the purpose of reservation or reissuance of the transportation, servicing flights and passengers, receiving additional services, arrangement of baggage search and warning/detection of fraud with transportation documents, providing information assistance regarding entry/departure along the route of transportation, and passenger escorting.

3.1. Reservation of a seat may be made either with or without allocation of the specific seat for the passenger on board an aircraft.

3.2. The Airline has the right to change the given seat even after the boarding of the passenger for safety and/or technical reasons.

3.3. If a ticket is issued with the open date of departure, seat booking is carried out on a common basis. In the case of a passenger who has a ticket with an open departure date requests to provide a seat on a flight on which there are no available seats, the Airline or its sales agent must offer the passenger to make a booking for the nearest flight on which there are seats.

3.4. The priority and extraordinary right for seat booking on the flight is determined in accordance with the current legislation of Ukraine. The Airline may make additions to the list of persons that have the priority and extraordinary right for the seat. Extraordinary right to obtain the seat on the flight is available to:

• - war invalids of 1-3 groups;
• - disabled workers of 1-2 groups;
• - persons who participated in the war;
• - passengers with children under 3 years old, as well as passengers with two or more children under 8 years;

3.5. If the passenger wants a specific seat in the aircraft, the Airline may charge a fee.

4.1. The Airline can require the passenger to reconfirm the return flight reservation. Flights on which the procedure for confirming the return flight is introduced are established by the Airline. The passenger must be informed about the necessity to confirm the return flight.

If the air transportation agreement provides for several segments of the flight route, re-confirmation of the return flight booking may be required for each segment of the route. The airline informs the passenger about the conditions, method and term of reconfirmation of the return flight booking during the booking and/or ticket processing.

4.2. Reconfirmation of the return flight is not required if the return flight is expected to be completed less than 72 hours or the flight booking was made less than 72 hours before the scheduled departure time.

4.3. If the passenger does not meet the requirements of the Airline regarding reconfirmation of the booking, the Airline can cancel the unconfirmed booking but not earlier than 72 hours before the scheduled departure time of the flight.

5.1. It is possible to reserve the ticket online using the carrier’s website www.bees.aero or sales agents.

5.2. Placing an order is the confirmation that the user agrees to the terms of the carriage contract, is familiar with the rules and terms of the Airline, as well as the terms for fares application.

5.3. After booking and paying for transportation Itinerary/Receipt and the terms of the contract of carriage between the passenger specified in the Itinerary/Receipt and the Airline are sent to the e-mail address specified in the booking.

5.4. The passenger cannot independently cancel the paid and issued booking via the Internet. This operation is carried out by the Airline or sales agent provided that the passenger filed an application a refund application.

5.5. The Airline and its sales agent, through the website whereof the booking was made, are obliged to inform the passenger in a timely manner about the changes in the booking made by the Airline. The Airline informs about changes in the booking to the ARS/GDS no later than 8 hours before departure. Otherwise, the sales agent is not responsible for timely informing of the passenger about changes in the booking.

1.1. The airport operator or service agent provides passengers at the airport with visual and/or acoustic information regarding:

• - time of departure and arrival of the aircraft;
• - place, start and end time of check-in for the flight;
• - delays or cancellations of the flights and the reasons for delays and cancellations;
• - methods and routes of transition between the airport terminals or routes of transition between airports and from the airport to the city;
• - rules and procedures for aviation security control, inspection of passengers, their cabin baggage and baggage;
• - general rules for passengers to comply with requirements related to border, customs, immigration, sanitary and epidemiological, veterinary, phytosanitary and other types of control in accordance with applicable laws;
• - location of the baby care room, law-enforcement bodies station, information desk, medical center, dressing room, etc.;
• - place of baggage receipt and actions to be taken by the passenger in case of delay, damage, destruction of the baggage.

1.2. All announcements in the airports of Ukraine should be made in Ukrainian and English. At international airports announcements are additionally made in English and/or the language of the country from/to which the flight is performed.

1.3. At the airport the Airline or service agent shall provide:

• - check-in of passengers and baggage for transportation;
• - ground transportation of passengers and their baggage to the aircraft parking lot and arranges boarding of the passengers and loading of their baggage on board the aircraft;
• - organization of disembarkation of passengers from the aircraft and unloading of baggage, their ground transportation to the corresponding airport terminal of arrival and baggage dispensing;
• - notification regarding flight delay/cancellation no later than 10 minutes before the aircraft arrival time according to the schedule.

1.4. Check-in time for passengers:

• - starts 2 hours before departure time;
• - ends 45 minutes before departure time.

1.5. The end time of passengers boarding the aircraft 15 minutes before the departure time of the flight.

1.6. The start and end times of check-in and boarding to the aircraft are indicated in the ticket or another document which is provided to the passenger when selling the ticket.

Chapter 2. Passenger servicing on board of the aircraft

Chapter 3. Quality requirements to the services that are provided to the passengers on board the aircraft depending on the service class

Chapter 4. Safety requirements on board the aircraft

1.1. The Airline or sales agent shall not have the right to refuse to book seats for persons with disabilities or reduced mobility, except as provided in paragraph 1.2 hereof.

The Airline and the service agent shall not have the right to refuse persons with disabilities or reduced mobility to board an aircraft with a valid ticket and booking, except as provided in paragraph 1.2 hereof.

1.2. The Airline, sales agent, service agent may refuse a person with disability or reduced mobility to confirm a booking, boarding the aircraft, and also require that such person be accompanied by another person who can provide him (her) with the necessary assistance:

• - in order to comply with safety requirements established by international law, legislation of Ukraine, and safety requirements established by the authority that issued this operator certificate;
• - if the size of the aircraft, its doors makes it impossible to board the aircraft or transport the passenger with disability or reduced mobility.

In case of refusal to confirm a booking for the reasons specified in this paragraph the Airline, sales agent shall first of all make every effort to offer such a person an acceptable alternative option of transportation.

1.3. If a person with disability or reduced mobility is refused a reservation or boarding an aircraft for the reasons specified in paragraph 1.2 hereof, as well as any person accompanying a person with disability or reduced mobility, the Airline shall first offer reimbursing the cost of a ticket or a change of route in accordance with Section XV Chapter 2 paragraph 2.2 of these Rules. Compensation is not paid in this case. The right to return flight or change of route is granted subject to compliance with all safety requirements.

1.4. The Airline and its sales agent shall publish on their websites in Ukrainian and English, as well as, if necessary in other languages, the rules of safety, escort and conditions of passengers with disabilities or reduced mobility carriage, as well as any restrictions on their carriage or carriage of passengers` means according to the technical capabilities of the aircraft.

The tour operator and the sales agent inform the passengers of the rules of safety, escort and restrictions for flights involved in complex travel, trips and tours, which it organizes and/or offers for sale.

1.5. In case of a refusal to a person with a disability or reduced mobility to book or board an aircraft for the reasons specified in paragraph 1.2 of this Chapter, the Airline, its sales agent or service agent shall immediately inform such person about the reason for the refusal and upon person`s request who has been refused a reservation or boarding an aircraft shall provide additional written notice of the reasons for the refusal within five working days from the date of receipt of the request.

1.6. The airport operator together with airport users and with the involvement of organizations representing the interests of the persons with disabilities or reduced mobility have to determine the location of arrival and departure points to/from the terminal within the airport where passengers with disabilities or reduced mobility could freely inform about their arrival and request assistance. Departure and arrival points may be located in one or in different places. General information about services, location of servicing points etc. in the format comprehensible for passengers with disabilities or the passengers with reduced mobility has to be placed in the determined locations of the points of arrival and departure.

1.7. In order to protect passengers` rights with disabilities or reduced mobility during air transportation, airport operators and the Airline shall establish teams (services) to provide assistance to persons with disabilities or reduced mobility.

Such teams (services) can be both permanent (for example, in airports with a large volume traffic of passenger with disabilities or reduced mobility) and temporary (organized from the number of employees shift for specific cases of service of passengers with disabilities or reduced mobility) .

1.8. The passenger is obliged to determine the possibility of using air transport before the journey, taking into account his health. The Airline provides relevant flight information in a form comprehensible to the passenger.

1.9. The Airline and the sales agent take all necessary measures to ensure that at all points of sale, including telephone and mobile sales, the Internet, information on assistance to passengers with disabilities or reduced mobility provided by the Airline, conditions and procedures of such assistance. Upon receipt of a request for assistance to a person with a disability or reduced mobility, the sales agent sends such a request to the Airline as soon as possible.

1.10. A request for assistance in the transportation of a person with a disability or reduced mobility must be sent by the sales agent who received such a request or by the passenger (his representative) of the Airline no later than 48 hours before the announced departure time of the flight. The Airline shall transmit the relevant information at least 36 hours before the announced departure time of the flight:

• - to the airports of departure, arrival and transit;
• - to the operating carrier, if such a carrier has not made a booking.

In all cases other than those referred to in this paragraph, the Airline and its sales agent shall transmit the information as soon as possible. If the event that resulted in the loss of mobility occurred less than 24 hours before departure or the request for assistance was not made at the time of booking, the issue on the possibility of transporting the person with lost mobility is resolved promptly by phone numbers on the Airline's website.

1.11. Upon departure, the Airline or its service agent shall promptly notify the destination airport of the number of passengers with disabilities or reduced mobility on board, indicating the assistance required.

1.12. If a passenger with a disability or reduced mobility arrives at the airport for the purpose of carrying out the air transportation for which he has a reservation, the airport operator must provide the assistance referred to in paragraphs 1.18, 1.19 of this chapter, provided that the request for assistance with a disability or reduced mobility is sent by the Airline at least 48 hours before the departure time of the flight specified in the ticket.

A request for assistance in the carriage of a passenger with a disability or reduced mobility applies to a return flight if the departure flight and the return flight have been contracted with the Airline, of which the passenger must be notified.

1.13. If it is necessary to use a guide dog or other service animals, the Airline provides transportation of a passenger with a disability or reduced mobility together with a guide dog or other service animal. Passengers accompanied by a guide dog are placed in places where there is enough space to accommodate a guide dog, not far from the emergency exit. Guide dogs and service animals are transported free of charge.

1.14. In the absence of a request for assistance in the carriage of a person with a disability or limited mobility, the airport operator shall take all possible measures to provide the necessary assistance specified in paragraphs 1.18, 1.19 of this chapter.

1.15. The service according to the paragraph 1.12 hereof is applied provided that the passenger with disability or reduced mobility is present at check-in at the time determined by the Airline (tour operator) and notified to the passenger in written form (including using the electronic means), or not later one hour before the departure time of the flight specified in the ticket. The passenger arrives at a designated service area for passengers with disabilities or reduced mobility within the airport:

• - at the time determined by the Airline (tour operator), service agent servicing the flights of the Airline, and the passenger was informed about it in a written form (including using of the electronic means);
• - not later than two hours before the departure time of the flight that is indicated in the ticket if it was not informed about the time of arrival to the airport.

1.16. If a passenger with a disability or reduced mobility makes a transfer at an airport located in Ukraine, the airport operator or service agent servicing the Airline at the transit airport shall provide the assistance specified in paragraphs 1.18, 1.19 hereof.

1.17. Assistance in the carriage of passengers with disabilities or reduced mobility, referred to in paragraphs 1.18, 1.19 of this chapter, must meet the needs of such persons and is provided by the airport operator free of charge.

1.18. An airport operator or service agent shall take measures to ensure that passengers with disabilities or reduced mobility are able to:

• - inform about his (her) arrival to the airport, including using the “call button” or communicating device in the accessible place and on the most comfortable for such passengers level, and to request assistance in the determined places within and outside the airport terminal buildings;
• - move from the determined point to the check-in desk;
• - check-in and register the baggage;
• - move from the check-in desk to the aircraft with completion of migration, customs and other formalities;
• - board the aircraft/disembark from the aircraft using elevators, wheelchairs, cabin wheelchairs or other necessary support;
• - move from the doors of the aircraft to his (her) seat;
• - store and retrieve baggage in the aircraft cabin;
• - move from his (her) seat to the doors of the aircraft;
• - move from the aircraft to the baggage claim area and get baggage with completion of migration and customs formalities;
• - move from the baggage claim area to a determined control point;
• - move to the exit for boarding a connecting flight in case of transit with assistance in the air and on the ground, and also, if necessary, within and between the airport terminals;
• - if necessary, move to the toilet room within the terminal;
• - obtain the necessary for flights information in acceptable formats;
• - carry out temporary replacement of damaged or lost mobile means on a similar basis..

Also, the airport operator must provide servicing of guide dogs if necessary.

1.19. The airport operator or the service agent should ensure the servicing of all necessary mobility devices, including wheelchairs with electric drive, subject to the advance notification 48 hours prior and taking into account possible space restrictions on board the aircraft and in accordance with provisions of ICAO, IATA and the legislation of Ukraine in the field of dangerous goods transportation.

1.20. If the passenger with disability or reduced mobility is assisted by the person accompanying him (her), such a person should be given the opportunity to help the passenger with disability or reduced mobility at the airport during boarding and disembarking from the aircraft. The Airline shall provide the passenger who accompanies the passenger with disability or reduced mobility with a seat on board the aircraft, which is located next to the seat provided to the person who is accompanied.

1.21. The Airline must provide transportation of up to two units of mobile vehicles per each passenger with disability or reduced mobility, including wheelchairs with electric drive, subject to the advance notification 48 hours prior and taking into account possible space restrictions on board the aircraft, and in accordance with provisions of ICAO, IATA and the legislation of Ukraine in the field of dangerous goods transportation.

1.22. To meet safety requirements, passengers with disabilities or reduced mobility are located in the aircraft cabin near the emergency exit so as not to impede the quick evacuation of passengers from the aircraft. The Airline shall provide assistance to such passengers while traveling in the cabin of the aircraft.

1.23. If wheelchairs, other mobile vehicles or assistive devices were lost or damaged during servicing at the airport or during transportation on board the aircraft, the passenger who owns such equipment is entitled to receive reimbursement for the cost of such property.

1.24. Obligations to a passenger with a disability or reduced mobility in accordance with the provisions of this chapter may not be limited or not fulfilled.

1.25. The Airline is not responsible for aggravation of passenger's health or other consequences that may occur due to the passenger's age, his (her) mental or physical condition during boarding/disembarking to/from the aircraft, during the flight or after air and ground transportation within the airport.

1.26. A passenger whose physical condition is of concern to the Airline is admitted to air transportation if he/she provides the carrier with a certificate from the health care institution that his/her physical condition allows him to travel by air, and in some cases that his illness does not pose danger to the environment. Such a certificate must be issued no later than 5 days before the scheduled departure date.

1.27. Seriously ill passengers and passengers on stretchers should be transported only if accompanied by a person who provides care for such passenger during the flight, and with the provision of seat (seats) on board of the aircraft with payment according to the fare set by the Airline.

1.28. If the passenger cannot be moved from the stretcher to the seat during the flight, the possibility of his carriage is determined in advance by agreement between the Airline and the person accompanying the passenger on the stretcher.

1.29. The airline has the right to refuse to carry a passenger on a stretcher if the aircraft does not have the necessary conditions for its transportation.

1.30. The airline, airport operators and service agents must ensure a sufficient level of qualification of their staff providing assistance to persons with disabilities or reduced mobility.

1.31. Whenever possible, the Airline, airport operators and service agents shall designate a separate check-in desk for persons with disabilities or reduced mobility. Whenever possible, the staff of these airport entities should receive appropriate training, including in sign language, including international language.

1.32. Assistance to passengers with disabilities or reduced mobility is provided without degrading personal dignity and ensures that this category of passengers receives services provided to all passengers, taking into account the requirements of flight safety, aviation security and safety on board the aircraft.

Transportation and service of passengers with disabilities or reduced mobility are adapted to the needs of such passengers and are provided in accordance with the requirements of the "Manual on Access to Air Transport by Persons with Disabilities (DOC 9984)".

2.1. Infants (INF) under 2 years old and children (CHD) from 2 to 12 years old are considered to be children on air transport.

2.2. Children under 2 years old are transported without a separate seat, and children from 2 to 12 years old are transported on a separate seat.

2.3. Children can be transported both accompanied and unaccompanied by an adult passenger, subject to compliance with the requirements specified in paragraphs 2.4-2.8 hereof.

2.4. In the category of “unaccompanied child” should be registered children from 5 to 14 years old for domestic transportation and children from 5 to 16 years old for international transportation, in the case of transfer transportation where there is an international segment children from 5 to 16 years should be registered in this category.

2.5. The age of the child shall be determined at the start date of transportation from the airport of departure indicated in the ticket.

2.6. An unaccompanied child is accepted for air transportation provided that the child's parents or persons performing their duties fill in the relevant duly executed documents and pay for the services established by the carrier.

When carrying an unaccompanied child, the air carrier shall indicate the following information in the accompanying documents:

• - last name and first name, passport or identity document number, as well as contact information (country of residence, home address and telephone number) of the unaccompanied child, the person sending the child on departure, and the person who meets the child at the destination,
• - last name and first name, as well as contact information (country of residence, home address and telephone number) of one of the parents or the person performing their duties.

2.7. An adult passenger has the right to carry no more than two infants, one without providing a separate seat, and the second on a separate seat, with payment for such transportation according to the fares established by the carrier for transporting of children aged from 2 to 12 years.

An infant who has been paid for a separate seat is transported in a car seat for the carriage of children, which is certified for use in air transport. If the passenger does not have such a car seat, the Airline has the right to refuse to transport the baby in a separate place.

2.8. Passengers with children under 2 years old are provided with seats equipped with an additional oxygen mask.

2.9. Pregnant women can be accepted for transportation by air, provided that their gestation period does not exceed 35 weeks, and in the case of multiple gestation 32 weeks. Women whose gestational age exceeds 28 weeks shall have a valid certificate from a doctor containing the following information: gestational age, singleton or multiple pregnancy. The medical certificate must be valid 5 days before the departure date from the first point on the route. All pregnant women must complete the appropriate form before the flight.

2.10. The Airline does not accept for transportation women and newborns in the first 7 days after birth.

2.11. In case of any doubts about the service agent who registers or the representative of the Airline regarding the possibility of safe air travel by a pregnant woman, the transportation may be denied.

3.1. The Airline is not responsible for the refusal of state authorities to provide the passenger with permission to enter the country.

3.2. The passenger must, at the request of the Airline or state authorities, return to the point of departure or another location in the case of refusal to enter a country, regardless of whether this country is the destination or transit, and also pay the appropriate cost of return transportation. The Airline may use for payment for such transportation any funds from the amounts previously paid to it by the passenger for the unfulfilled transportation remained at its disposal, or from any other funds of the passenger that are at the disposal of the Airline.

3.3. The cost of a ticket for the transportation of deported persons shall be paid by the state authorities of the country that decided to deport such persons to the country the deportation to which is carried out.

3.4. The Airline must be provided with all the information concerning the presence on the flight of potentially dangerous passengers that are forced to use air transportation. When transporting persons in custody on board the aircraft the appropriate entries shall be made in the flight documents.

3.5. The airline has the right to refuse the transportation of deportees in accordance with Section X paragraphs 1 and 2 of these Rules if there are no documents required for carriage or there are grounds to believe that the deportees may endanger the lives and health of other passengers or endanger flight safety.

3.6. Deportees should be transported only in the economy class cabin of the aircraft. In case of excess sale, upgrade is prohibited for this category of passengers.

3.7. It is forbidden to serve these categories of passengers with alcoholic beverages and provide them with metal cutlery and hot meals.

3.8. Deportees are accepted by the Airline for direct air transportation provided that:

• - the relevant state authority that carries out deportation (departure) at least 48 hours before the flight has informed and provide the Airline with sufficient information about the deported persons (flight number, number of deportees, reasons for deportation, presence of deportees brought to criminal responsibility, presence of infectious and mentally ill patients and a list of officials accompanying these deportees);
• - all necessary documents for admission of such persons to the transportation are provided.

3.9. Deportees are accepted for transfer air transportation, only provided that:

• - booking of transportation is confirmed on all sections of the transfer route;
• - transfer is not connected with the transfer/relocation of deportees to another terminal or airport;
• - transfer is not connected with an overnight stay at the transfer point, the minimum connection time for flights cannot be less than that expected for this airport and has to take into account additional time for transportation and accommodation of such persons at the transfer point for another flight.

1. The passenger shall be accepted for transportation, if he (she):

• - has the properly issued ticket;
• - presents one of the documents referred to in paragraph 2 hereof;
• - meets the requirements of immigration and customs control;
• - passes aviation security control;
• - follows the rules of the Airline.

The passenger must read the terms of check-in of passengers on the official website of the Airline and/or at the place of ticket purchase.

2. Check-in of passengers and baggage clearance is carried out on the basis of a ticket and one of the identity documents specified by the legislation of Ukraine, or electronic display of information contained in these documents, in the manner prescribed by regulations of Ukraine.

3. For transportation of passengers and baggage the Airline or service agent, in accordance with the air transportation agreement, ensures the check-in for passengers and baggage using automated departure control systems (DCS), with the exception of airports (runways) that are not equipped with automated departure control systems.

The passenger can also check in independently through the Airline's website or at the airport through self-service desks.

Check-in at the airport is free of charge if:

• - this is provided by the fare application rules at which the ticket was purchased;
• - it is impossible to check-in through the Airline's website or through a self-service desk.

Otherwise, the Airline may charge an additional fee for check-in at the airport.

4. Check-in and baggage clearance at Ukrainian airports end no earlier than 45 minutes before the scheduled departure time. The start and end times of check-in and baggage clearance may vary depending on the conditions of the airport of departure and the contract with the relevant service agent.

The time of completion of check-in through the website is set taking into account the time required for the arrival of passengers and baggage at the airport of departure, as well as for boarding (loading) on board the aircraft and passing the necessary before departure administrative procedures and border requirements, customs, sanitary-epidemiological, veterinary-sanitary, phytosanitary and other types of control in accordance with the legislation of Ukraine.

5. The time of arrival of the passenger at the airport of departure is determined by the Airline taking into account the requirements of the airport.

In case of arrival of the passenger at the place of check-in and checkpoint after the check-in and/or without the necessary documents for air transportation, the Airline has the right to cancel the booking and not to delay the flight.

6 . The Airline shall check the documents stated in paragraph 2 hereof, in the case of international transport, duly executed visas in accordance with the requirements of the country of destination or transit and other documents required for travel. In the absence of any document required for the trip, the Airline does not allow the passenger to air transportation. Refusal of air transportation in this case is considered voluntary.

7 . Upon the check-in the passenger is provided with a boarding pass indicating the passenger's last name and first name, IATA code or ICAO code of the Airline, flight number, date and time of departure, time of boarding the aircraft, number of boarding gate, and number of his (her) seat (if present) on board the aircraft.

8 . The end time for boarding an aircraft depends on the characteristics of the airport, the circumstances of the departure of the flight and is set by the Airline.

The passengers receive the information about the end time of boarding the aircraft directly at the airport of departure.

In case of passenger’s delay or no-show for boarding the aircraft, the Airline has the right not to accept such a passenger for air transportation in order to avoid the flight delay. In case of the passenger’s delay or no-show for boarding an aircraft, it shall be deemed that the passenger refused from the flight voluntarily, unless this was because of the fault of the Airline or the service agent.

9 . During passengers and baggage check-in the passenger is obliged to provide for weighing all the baggage that is subject for transportation, except for the items specified in Section XI Chapter 2 paragraph 2.2 of these Rules.

10. The Airline or the service agent shall note in the baggage receipt of the ticket the quantity and weight of baggage accepted for transportation and issue a tear-off coupon of the baggage identification tag for the checked baggage. If the passenger has a ticket in the electronic form, information about the number and weight of baggage shall be specified in electronic form in the DCS system.

11. To indicate the special conditions of checked baggage carriage in addition to the identification baggage tag a special warning baggage tag is attached without number ("Fragile", "Priority", "Live Animals", "Transfer", "Wheelchair", "Unaccompanied Child" (UM), "Delivery at Aircraft", etc.). The form of baggage tags complies with IATA Resolutions.

12. After check-in and baggage clearance the Airline is responsible for the integrity of the checked baggage. The integrity and safekeeping of cabin baggage shall provide the passenger. The safekeeping of the baggage with the affixed tag “Delivery at Aircraft” ensures the passenger till the moment of its transfer for loading in the baggage compartment near the aircraft.

13. The payment for the air transportation of baggage, the weight of which exceeds the free baggage allowance established by the Airline should be charged in accordance with the fare established by the rules of the Airline. The payment for the transportation of such baggage shall be confirmed by the receipt for excess baggage or miscellaneous charges order.

14. The conditions of check-in through the website are determined by the rules of the Airline.

15. In the case of check-in using the website, the Airline provides the passengers with the opportunity to register the baggage at the airport free of charge, if the transportation of the checked baggage is provided for by the rules for applying the fares according to which the ticket was purchased.

1. The Airline has the right to refuse to transport at any stage of air carriage, to cancel the reservation or to disembark the passenger from the aircraft, if such an action is necessary:

• - due to necessity to comply with the requirements of the current legislation of the country of departure, arrival or transit;
• - upon the demand of the state authorities of Ukraine.

2 . To ensure flight safety, the Airline has the right to refuse to transport at any stage of transportation, cancel a booking or disembark the passenger from the aircraft on the basis of its own informed decisions, if:

• - the mental or physical condition of the passenger gives the reason to presume that he/she requires special aid from the Airline, which was not demanded or which the Airline cannot provide in certain circumstances; will cause discomfort of other passengers; will cause to any risk for himself (herself) or other passengers or the property of passengers and the carrier;
• - the passenger has not complied with the instructions of the Airline related to flight safety assurance and therefore the Airline fails to perform its obligations to passengers that are on board the aircraft;
• - the passenger behaves in such a way that causes concerns for proper assurance of flight safety during the transportation, especially, the passenger demonstrates aggressive behavior with threats to other passengers, staff of the carrier and the crew of the aircraft;
• - the passenger refused to undergo the inspection, which is carried out by the staff of the security service of the Airline, airport or relevant state authorities;
• - the passenger may pose or has already posed danger to other passengers (baggage, cargo) or the aircraft;
• - the passenger did not pay the corresponding fare and/or fees (taxes);
• - the passenger did not present documents necessary for the trip for inspection;
• - the passenger attempts to enter a country without a valid entrance document;
• - during the flight the passenger damaged or lost identification documents that makes it impossible to establish the identity of such a passenger;
• - the passenger is under alcoholic or narcotic intoxication;
• - the passenger has previously committed the abovementioned actions and gives reason to believe that such behavior may be repeated;
• - the ticket presented by the passenger is not valid for transportation, it was purchased from a party that is not the carrier or its sales agent, it was declared lost, stolen, invalid, it contains the signs of forgery;
• - the passenger has presented the flight coupon that was damaged or corrected by another party than the carrier or its sales agent;
• - there is the first unused flight coupon in the ticket, and the passenger begins his (her) trip at any other place on the transportation route according to the new fare that is not regulated according to the fare standards of the air carrier;
• - the person who presented the ticket cannot identify himself (herself) as the person indicated in the ticket.
• - in other cases provided for by these Rules.

3 . The Airline has the right to withdraw the ticket, declare it invalid and refuse to refund its value, if:

• - the ticket was purchased from a party that is not the Airline or its sales agent;
• - the ticket has been declared lost, stolen, has signs of forgery;
• - the person who presented the ticket cannot identify himself (herself) as the person indicated in the ticket;
• - the fact that the passenger has purchased the ticket using a fake/stolen or invalid payment card has been established;
• - the fare was applied incorrectly, or the passenger did not pay the full cost of the air transportation on the day of the air transportation not to the fault of the carrier and/or sales agent.

Section XVIII Chapter 2 paragraph 2.3 of these Rules, if the validity of the ticket has been violated or there is the first unused coupon, and the passenger begins his (her) trip at any other stopping point on the transportation route by the new fare, not regulated according to the fare standards of the Airline.

The Airline has the right to withdraw the ticket, declare it invalid and issue a duplicate ticket if the passenger has presented a damaged flight coupon.

4 . If the passenger is refused to be transported or further transported for the reasons provided for in paragraph 2 hereof, the Airline may inform the passenger in writing that in the future such passenger will be refused to be transported on the flights of the Airline.

5 . The passenger who was refused to be transported or further transported by air for the reasons specified in paragraph 1 hereof, has the right to enforce the return of amounts paid by him in accordance with Section XVIII Chapter 2 paragraphs 2.1, 2.2 of these Rules.

6 . The passenger who was refused to be transported or further transported by air for the reasons specified in paragraph 2 hereof, is entitled to receive voluntary return of amounts paid by him in accordance with Section XVIII Chapter 2 paragraph 2.3 of these Rules.

7 . In case of unreasonable delay of the passenger related to passing control in order to ensure the safety of civil aviation, the Airline should at the passenger's choice provide him (her) air transportation on the next flight or fully reimburse the cost of the ticket or its unused part.

1.1. Baggage of the passenger shall be accepted for air transportation upon its check-in at the airport of departure, airport of transfer, airport of stopover or at another point of check-in determined by the Airline.

1.2. Depending on their size, weight and peculiarities, the passenger's goods can be transported as checked baggage or unchecked baggage (cabin baggage).

1.3. Pieces of baggage with a maximum weight of 32 kg may be carried as checked baggage. The sum of three dimensions of a single piece of baggage (length, width, height) should not exceed 158 cm. Baggage weighing more than 32 kg, in the absence of the Airline's consent to its check-in as baggage, is not accepted for transportation, such baggage must be issued by the passenger for transportation as cargo.

Exception: one wheelchair required by a passenger to travel may be carried as checked baggage regardless of its size and weight free of charge.

Excess baggage, oversized baggage is accepted for air transportation only with the consent of the Airline and if there is free capacity on board the aircraft, as well as provided that the passenger pays for the transportation of such baggage, unless the transportation of such baggage is agreed with the Airline and paid. Baggage that does not meet the requirements of this paragraph must be processed by the passenger for air transportation as cargo.

1.4. The Airline uses the Baggage piece concept for transportation of passengers' checked baggage. For passengers who intend to travel with checked baggage and pay the cost of its transportation in accordance with the fare set by the Airline, the checked baggage allowance is up to 23 kg or 32 kg, depending on the class of service with a total size of three dimensions up to 158 cm.

A child under 2 years of age (without providing a separate seat) has the right to carry free of charge one piece of baggage weighing up to 10 kg, the size of which in the sum of three dimensions does not exceed 115 cm.

Information about the maximum quantity and weight of the baggage accepted by the Airline for transportation without payment is entered into the fare application rules and is indicated in the Rules of the Airline and the carriage contract provided to the passenger.

1.5. Information regarding payment for air transportation of excess baggage is provided by the Airline, the sales agent and/or the service agent during booking of the air transportation or during check-in of the passenger and baggage.

1.6. Payment for air transportation of excess baggage is carried out in accordance with the fare established by the rules of the Airline, valid on the day of issuing a miscellaneous charges order or receipts for excess baggage payment and on the departure date indicated in the ticket. Such payment may be made in advance with the consent of the Airline when issuing the ticket or at the airport during check-in. In case of non-payment by the passenger of the relevant fare and charges, the Airline has the right to refuse to transport the excess baggage by air.

1.7. If the passenger has registered the baggage for air transportation and it is in fact in a smaller amount than what the passenger has preliminary paid, the Airline is obliged to return to the passenger the difference between the paid amount of money and the cost of air transportation of the actual amount of baggage. In the event that a passenger has registered the baggage for air transportation in fact in a larger amount than baggage for which he (she) has previously paid, the passenger must make an extra payment for the transportation of the actual amount of baggage.

1.8. In case of overloading of the aircraft or in the absence of free tonnage, the Airline, having notified the passenger, has the right to carry out the carriage of his luggage on the next flight or flight of another carrier as soon as possible. The Airline independently determines which luggage will be carried on the next flight or the flight of another carrier.

1.9. The maximum weight and quantity of free of charge baggage shall be determined by the fare application rules and shall be specified in the air carriage agreement.

1.10. The Airline is obliged to take measures to carry out the transportation of the passenger and his (her) checked baggage on board the same aircraft, especially if, in accordance with current legislation, the presence of a passenger is required during customs procedures with baggage. In the case of transportation of checked baggage on board another aircraft, the Airline is obliged, at the passenger’s choice, to deliver the baggage as soon as possible to the address provided by the passenger in the Property Irregularity Report (PIR) or to reimburse the cost of transportation associated with the delivering of such.

1.11. The Airline is responsible for the safekeeping of baggage from the moment of its check-in for air transportation and until the moment of its receipt by the passenger. The acceptance of baggage by the Airline for air transportation is confirmed by the tear-off coupon of the baggage identification tag that is issued to the passenger and the baggage receipt regarding the number and weight of pieces that are accepted for air transportation. From the moment of acceptance by the Airline of baggage for transportation and until the time of its issue, passenger access to checked baggage is prohibited, except for cases when it has been identified or additionally examined by the relevant authorized services

2.1. The passenger has the right to free transportation of his checked baggage and cabin baggage within the standards of the system adopted by the Airline, the issued fare and class of service.

2.2. Regardless of the fare application rules according to which the ticket was purchased, the passenger has the right to transport such unchecked baggage (cabin baggage): woman's and man's bags, baby food needed during the flight, baby cradle (for children under 1 year), stroller, folding wheelchair and/or crutches, special equipment and facilities used by persons with disabilities, if there is enough space for this and such transportation meets safety requirements.

The total weight of carry-on baggage, except for the one specified in this paragraph, established by the Rules of the Airline, should not exceed 7 kg.

2.3. Regardless of the fare application rules according to which the ticket was purchased the Airline may charge an additional fee for transportation of:

• - Passengers’ staff (regardless of its name), size and weight of which does not comply with the requirements of the rules of the Airline;
• - household and television, video, audio, photo equipment, the weight of one piece of which exceeds 10 kg;
• - flowers, plant seedlings, food greenery, dried plants, trees and bushes with a total weight of more than 5 kg;
• - correspondence accompanied by the couriers;
• - animals (domestic or wild), birds, bees and other animals, with the exception of guide dogs, which accompany a passenger with a disability or reduced mobility,
• - musical instruments,
• - sports equipment,
• - weapons and ammunition.

3.1. The passenger has the right to declare the value of his (her) checked baggage.

3.2. The value of checked baggage shall be declared separately for each piece of baggage. In the case of declaring the value of baggage, the passenger must pay the cost determined by the Airline's fare.

3.3. To confirm the payment for the transportation of baggage with the declared value the Airline or an authorized sales agent issues a miscellaneous charges order or a receipt for payment of excess baggage that indicates the points between which the passenger declared the transportation of the baggage with declared value.

3.4. In case of the loss of such baggage, the liability of the Airline is limited to its declared value, unless the Airline proves that the amount required by the passenger exceeds the passenger’s actual interest in the delivery of the baggage

4.1. Upon the request of the passengers traveling in a group or members of one family the Airline is obliged to pool their baggage.

4.2. Baggage pooling only refers to free baggage allowance. The baggage must be registered separately for each passenger. The pooling of the baggage pieces of the group of passengers or members of one family refers joint free baggage allowance for each passenger.

Group baggage with the consent of the passenger is registered at one person authorized by each passenger who is member of the group of these passengers or the family. Therewith the transportation documents of each passenger should indicate the number of pieces and the weight of his (her) baggage.

5.1. The passenger shall provide proper package, which would ensure its safety during the air transportation and handling and make it impossible to cause damage to passengers, crew members, third parties, aircraft, baggage of other passengers or other property, and also exclude free/random access to baggage content by third parties. The Airline does not to accept the baggage for transportation as checked if this baggage does not meet the requirements of this paragraph, and to require the passenger to pack the baggage additionally. Compliance of the baggage package with this paragraph is determined by the Airline.

5.2. Baggage which has external damages that do not affect its integrity during the air transportation and handling and cannot cause damage to passengers, crew members, third persons, aircraft, other passengers' baggage or other property, may be accepted for transportation as checked baggage upon the consent of the Airline. In this case, the presence and type of damage to the baggage shall be indicated in the baggage receipt (Limited Release tag), and shall be confirmed by the passenger’s signature.

5.3. The Airline or its service agent has the right to require the passenger to additionally pack his baggage.

6.1. Items forbidden for transportation in the baggage: - goods, items, liquid and other substances that can pose a significant risk to the health of passengers, flight safety or property of the Airline or other passengers during the transportation, in particular explosives, compressed gases, corrosive materials, oxidizing agents, radioactive materials, magnets, flammable materials, poisonous, harmful or irritating substances, as well as any other items and substances specified in The Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc 9284) and Aviation Rules of Ukraine "Instruction on the organization and implementation of security control at airports of Ukraine", approved by the Order of State Aviation Administration No. 322 as of 15.03.2019, registered in the Ministry of Justice of Ukraine on June 7, 2019 under No. 594/33565, as prohibited for transportation by passenger aircraft.

6.2. Items that should not be included in checked baggage:

• - fragile, brittle items, breakable and perishable items, money, keys, jewelry, electronic equipment, photo and video equipment, products made of precious and semi-precious metals and stones, glasses, antiques, artworks, photographs, fur products, technical documentation, business documents, securities, valuables, medicines, medical documentation, identification documents;
• - goods, items, medicines, the transportation of which is prohibited or limited by the applicable laws of any country from the territory of which, to the territory of which or through the territory of which the flight will be performed;
• - goods that are not suitable for transportation by their nature, weight, size, shape or smell;
• - live animals and birds, except as provided for in Section XII Chapter 2 of these Rules.

If these things are put in checked baggage, the Airline is not responsible for their safety.

6.3. Items that are recommended to be carried in cabin baggage: fragile, brittle items, breakable and perishable items, electronic equipment (photo, video equipment, computer equipment, storage media), software, money, keys, jewelry (precious and semi-precious metals and stones), glasses, antiques, artworks, photographs, fur products, technical documentation, business documents, securities, medicines in the amount required for the trip, medical documentation, passports and other identity documents, unique or irreplaceable items, other valuable items.

6.4. Items that may be accepted for transportation as checked baggage with the prior consent of the Airline: firearms (including military, hunting, sports), pneumatic, gas weapons, pistols and revolvers designed to shoot cartridges loaded with rubber or similar in properties bullets, edged weapons of all kinds and constructively similar products, cartridges and spare parts for weapons, as well as training, diluted, museum, souvenir, collection and fake weapons, provided that a natural or juridical person has appropriate permission on its storage, carrying and transportation, and also guns and pistols for spearfishing. Items and substances prohibited for transportation by passengers and crews of civil aircrafts are determined by the aviation regulations of Ukraine.

6.5. The passenger has the right to include in the checked baggage his (her) household items, alcoholic beverages, non-radioactive medical items and things for the toilet and basic necessities, including containers with medical aerosols and other things and substances permitted for transportation in limited amounts in accordance with The Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc 9284) and in the amount permitted by the relevant regulatory authorities.

7.1. Checked baggage of the passenger who did not show up to boarding is subject to unloading from the aircraft.

7.2. The Airline has the right to refuse to accept baggage as checked if it is not properly packed in suitcases with locks or other appropriate containers that ensure safe baggage transportation and handling using conventional means of cargo handling.

7.3. The Airline has the right to refuse and may refuse the carriage or further carriage as baggage of the items specified in paragraphs 6.1-6.3 of this section, if on the basis of the relevant documents it is discovered that such items contain any unauthorized materials or objects. The Airline is not responsible for things it refuses to accept for carriage as luggage.

7.4. The Airline may carry the items specified in paragraphs 6.1, 6.2 of this section as unaccompanied baggage (cargo) on passenger`s request following the requirements of Chapter 9 of this section.

8.1. In order to ensure flight safety and detection of items determined in Chapter 6 paragraphs 6.1 and 6.2 of this Section, Airline has the right to require the passenger to undergo security control, which is carried out by the aviation security services of the Airline, the airport and provide baggage for inspection, and also has the right to inspect or arrange baggage inspection in the absence of the passenger.

If the passenger refuses to fulfill such a requirement, the Airline may refuse to transport the passenger and/or the baggage.

8.2. The Airline is not liable for damage caused to the passenger or his/her baggage in case of detection during the inspection or other types of security controls of items prohibited for air transportation, except for in cases of negligence of the Airline.

8.3. The Airline or the service agent shall perform the procedure for identifying the checked baggage of the passengers who did not arrive on board the aircraft or left it before the departure.

9.1. At the passenger's choice and with the consent of the Airline, baggage can be arranged as unaccompanied baggage.

9.2. Unaccompanied baggage is accepted for air transportation between the same points of passenger’s travels, according to the ticket and only after the passenger has independently cleared the baggage.

9.3. Air transportation of unaccompanied baggage is confirmed by the air waybill and is carried out in accordance with the rules of cargo air transportation and the Airline and is paid according to the fares for transportation of cargo established by the Airline.

10.1. As cabin baggage are accepted items that have weight and dimensions established by the rules of the carrier, which allows to place them safely in the aircraft cabin on the baggage racks or under the seat. It is forbidden to place cabin baggage and things allowed for the transportation in the aisles of the aircraft cabin.

10.2. For items that do not comply with the requirements for cabin baggage established by the Airline or which are not allowed to be carried in the passenger cabin of the aircraft the rules for checked baggage shall be applied.

10.3. Cabin baggage should not contain any cutting or sharp items, including manicure scissors and nail files, medical injection needles, knitting needles, metal knives, corkscrews, objects, devices and toys imitating all types of weapons, cigarette lighters in the form of pistols and other types of weapons, as well as items with blunt edges which can cause bodily harm.

It is also forbidden to transport any liquids, suspensions, creams, pastes with a capacity of more than 100 ml (grams) in one bottle (tube) on board the aircraft in cabin baggage. The total volume of these substances in cabin baggage, packed in containers with a capacity of up to 100 ml (grams), should not exceed 1 liter (kg) per passenger. In the case of using equipment for testing liquids, aerosols and gels, their volume for air transportation is not limited.

Items and substances prohibited for carriage in the passenger cabin, but allowed for carriage in baggage are determined by the aviation regulations of Ukraine.

10.4. The passenger is responsible for the cabin baggage during the whole transportation.

1.1. The Airline has the right to accept for air transportation in the cabin of the aircraft the items that are indicated in Section XI Chapter 6 paragraph 6.2 of these Rules and require special precautions during air transportation or special handling conditions.

1.2. Items that the passenger considers unsuitable for transportation in the cargo compartment of the aircraft are accepted for transportation in the passenger cabin only by prior agreement with the Airline and in compliance with these Rules. The transportation of such items is paid by the passenger in accordance with the tariffs of the Airline and depending on the number of passenger seats required for their transportation.

1.3. The weight of one non-standard piece of baggage transported in the cabin of the aircraft should not exceed 80 kg, and its size should make it possible to place this piece on a separate passenger seat(s). Package of the baggage transported in the cabin of the aircraft must ensure its proper fastening on the passenger seat(s) and meet sanitary standards.

1.4. Delivery of baggage which is carried in the passenger cabin to the aircraft, its loading, placement in the cabin of the aircraft, unloading and transportation within the airport terminals is carried out by the passenger or, upon his (her) preliminary order and payment for these services, by the relevant airport services.

2.1. The Airline transports dogs, cats, birds and others that do not pose a potential danger to passengers, crew and do not affect flight safety.

2.2. Air transportation of animals (birds) is subject to permission from the Airline upon booking prior to transportation. Animals to be transported shall be properly placed in containers/cages and shall have valid certificates of vaccination and health status, permission to import into the country of destination or transit. Animals must be clean, tidy and free from unpleasant odors.

The Airline has the right to determine the transportation method and limit the number of animals allowed for transportation on one flight.

2.3. Transportation of animals accepted as checked baggage together with a container and food shall be paid for as an additional service for which the passenger must pay in accordance with the tariff established by the Airline.

2.4. Service dogs that help government employees, rescue teams are transported free of charge with containers and food for them. Such transportation must be previously agreed with the Airline.

2.5. In the passenger cabin of the aircraft it is allowed to carry:

• - service dogs accompanied by a dog handler;
• - service animals, including guide dogs for blind and deaf passengers, provided that the animals have a collar and muzzle;
• - small animals, the weight of which together with the means of transport does not exceed 8 kg.

On the flights of BEES AIRLINE LLC it is allowed to transport no more than 6 containers with live animals in the passenger cabin (depending on the type of aircraft). The size of the container for transportation of live pets in the passenger cabin of the aircraft should not exceed 115 cm in the sum of three measurements.

The container with live animals during air transportation should be placed under the seat. Do not place the container with a live animal on the baggage racks or in a separate passenger seat.

The service dog or guide dog must be at the feet of the dog handler/passenger, and cages with birds should be covered with a dense opaque fabric. The passenger is responsible for the animal being transported in the passenger compartment.

2.6. Animals weighing more than 8 kg with a means of transportation are transported only in the cargo compartments of the aircraft (except guide dogs and service dogs).

2.7. The passenger is obliged to provide all the documents necessary for the transportation of animals, provided for by the current legislation of the country of departure, destination or transit. The Airline shall not bear responsibility for injury, loss, delay, illness or death of such animals in case of refusal to entry into the country of destination or transit, unless such damage was caused as a result of the negligence of the carrier.

2.8. If the passenger fails to fulfill the requirements of paragraphs 2.1-2.7 hereof the Airline has the right to make a final decision on air transportation or refusal to transport animals (birds) at its discretion during check-in of the passenger.

1. Regular flights are operated in accordance with the aircraft's schedule, which is drawn up by the Airline, published in the ARS/GDS and published on the Airline's website. The Airline may issue an advertising schedule. By placing the data in ARS/GDS the Airline guarantees that the information placed by it or provided for placement in other automated systems is accurate, faithful and exhaustive.

2. The Airline shall not bear the responsibility for errors and omissions in schedules or other published flight timetables of other air carriers.

3. The ground service agent and/or airport operators are entitled to issue joint schedule of all carriers operating flights to/from the airport.

4. The departure time of the flight and the type of aircraft indicated in the schedule or other published flight timetables of the Airline, with the exception of the departure time indicated in the ticket, are not guaranteed and are not an obligatory term of the air transportation agreement. The Airline has the right to change the departure time of the flight and promptly informs the passenger about it.

5. The Airline has the right to change the type of aircraft without notifying the passenger about it.

6. The Airline or the service agent (airport operator) provides passengers at the airport with visual and acoustic information regarding:

• - time of departure and landing of the aircraft;
• - place, opening and closing time for check-in;
• - place, start and finish time for boarding the aircraft;
• - delay or cancellation of the flight and the reasons for the delay (cancellation) of the flight.

1. The Airline has a right to delay or cancel the flight both for commercial reasons and for reasons beyond its control.

2. The Airline shall take all necessary measures to avoid delays in the transportation of passengers and baggage.

3. In case of extraordinary circumstances, the Airline has the right to cancel or delay a flight or cancel a previously approved booking without notifying the passenger. In other cases, the Airline or its sales agent is obliged to notify the passenger about the delay or cancellation of the flight no later than 3 hours before the start of check-in.

The Airline shall enter information on the delay or cancellation of the flight to the ARS/GDS no later than 8 hours before the departure. Otherwise, the Airline independently informs the passenger about the delay, cancellation of the flight or cancellation of the booking and is responsible for the timely informing of the passenger.

In case of extraordinary circumstances, the Airline may land at an airport not provided for in the flight schedule. In this case, transportation to the airport where the passenger was supposed to arrive on the flight indicated in the ticket is carried out at the expense of the Airline.

4. In case of a flight delay, the Airline shall independently or through the service agent (airport operator) inform the passengers by available means at the airport of departure every 30 minutes about the estimated time of flight delay and the expected time of departure.

5. In case of flight delay beyond reasonable time or flight cancellation, the Airline shall notify the State Aviation Administration of Ukraine not later than 12 hours after departure of the delayed flight or decision on flight cancellation on the reasons for flight delay and cancellation and service provided to passengers during such delay or flight cancellation.

6. In case of registration of transportation with different tickets and causing the passenger losses related to being late to the transfer point to continue the trip, the question of reimbursement for losses by the Airline that delayed the flight is considered in the complaints procedure.

1.1. The provisions of this section shall apply to passengers on scheduled and charter flights who are denied transportation against their will or whose flight is canceled or delayed, provided that the passenger has a confirmed booking for the relevant flight except for the case of cancellation specified in Section XIV of these Rules, present for check-in at the time specified in the Airline's rules and specified in writing (including electronic means), or, if the check-in time is not specified, no later than 45 minutes before departure or booked a flight delayed/rescheduled by the Airline or by the aircraft charterer (tour operator) to another flight, regardless of the reasons.

In case of denial of transportation, cancellation or delay of the flight, regardless of the duration, passengers with disabilities or limited mobility and persons accompanying them, as well as unaccompanied children, in accordance with this chapter, are entitled to get assistance first.

1.2. The provisions of this section are not applied to the passengers traveling free of charge or at a reduced cost, which is directly or indirectly not available to other passengers. However, these provisions should be applied to the passengers whose tickets have been issued under the frequent flyer program (loyalty program) of the Airline.

1.3. If the Airline pays the compensation or provides the services provided for in this section, no provision of these Rules can be interpreted as limiting its right to demand reimbursement by the way of recourse from any person, including third parties, in particular claims for reimbursement from a tour operator or another party with which the Airline has executed an agreement. Respectively, none of the provisions of these Rules shall be interpreted as limiting the rights of the tour operator or third parties, other than the passenger, with which the Airline has executed an agreement, to demand reimbursement or compensation from the Airline in accordance with the law.

1.4. The distances specified in this section are measured by the orthodromic distance method.

1.5. In the case of obligations to passengers on a flight that is performed on the basis of a codesharing agreement, the actual carrier is responsible for providing the service and paying reimbursement. If the number of passengers having a confirmed booking exceeds the number of available seats in the unit, the carrier which carried out the resale provides the service and payment of reimbursement.

1.6. In case of non-payment of the monetary reimbursement provided for by this section at the airport where the transportation was refused or the flight was canceled, the reimbursement provided for by this section is paid upon written request from the passenger. The Airline should give an answer within the time period stipulated by the Law of Ukraine “On citizens' appeals”.

1.7. The flight is considered performed in case of transfer of its performance to another air carrier, which provides transportation of all passengers of the transferred flight by a specially organized flight.

A change of departure or arrival aerodrome within one administrative-territorial unit cannot be considered as a flight cancellation.

Except in case of cancellation of the flight by the Airline, the flight is considered canceled in case of delay in departure for more than 48 hours.

2.1. If the Airline reasonably expects that the passengers will be denied boarding, it first looks for volunteers who are ready to refuse their confirmed reservation in exchange for an agreed remuneration between the passenger who voluntarily refuses to board the flight and the Airline.

2.2. In addition to paying remuneration, the Airline offers to the passenger to choose:

• - reimbursement of the cost of air transportation within seven days which must be paid in cash, by electronic bank transfer, bank order or bank cheque or (if there is a witnessed written consent of the passenger) in the form of traveler cheques and/or other services, reimbursement of the full cost of the ticket at a price by which it was purchased, for the unused part of the ticket and for the used part or parts of the ticket, if the flight no longer meets the passenger's needs, and also provision (if necessary) of the return flight to the initial point of departure at the earliest opportunity;
• - change of the route that should be carried out under relevant transport conditions: to the final destination at the earliest opportunity or to the final destination at a later time at the request of the passenger and subject to availability.

2.3. Transportation of the passenger from the airport where denied transportation has occurred to the airport from which the alternative route proposed by the Airline starts, and from the airport of alternative landing to the airport where the passenger was supposed to arrive on the flight transportation on which was denied, is carried out by the Airline at its expense.

2.4. If there are no passengers who agree to voluntarily refuse to travel on this flight, or their number is insufficient, the Airline has the right to deny the passenger transportation against his (her) will.

2.5. If the passengers are denied transportation against their will the Airline pays them reimbursement in the following amounts:

- 250 Euros - for flights with a range up to 1,500 kilometers or less;

- 400 Euros - for flights with a range from 1,500 to 3,500 kilometers;

- 600 Euros - for flights with a range more than 3,500 kilometers.

When determining the distance, the last point is taken as the basis in which refuse to transport the passenger or non-fulfillment of a previously planned flight, for which at least one seat has been reserved, will create a delay in the arrival of passengers at the scheduled time.

2.6. The Airline has the right to reduce the amount of reimbursement specified in chapter 5 of this section by 50% if the passenger was offered rerouting to his destination point by alternative flights, the arrival time of which does not exceed the scheduled time by:

• - two hours - for flights with a range up to 1,500 kilometers or less;
• - three hours - for flights with a range from 1,500 to 3,500 kilometers;
• - four hours - for flights not specified in the second and third items of this paragraph.

2.7. Payment of the reimbursement does not release the Airline of the obligation to offer the passenger a choice of services and reimbursement of expenses specified in paragraph 2.2 of this Chapter and paragraph 3.5 of Chapter 3.

3.1. In case of flight cancellation, passengers are offered services in accordance with Chapter 2 paragraph 2.2 of this section and reimbursement in accordance with Chapter 2 paragraphs 2.5 and 2.6 of this section. The passenger has a right to reimbursement if he (she) was not informed about the cancellation of the flight:

• - two weeks before the scheduled departure time;
• - within the period of not more than two weeks and not less than seven days before the scheduled departure time, and if it was proposed the rerouting that gave the opportunity to leave the departure point not later than 2 hours before the scheduled departure time and arrive at the final destination not later than 4 hours after the scheduled arrival time;
• - less than seven days before the scheduled departure time, and if it was proposed the rerouting that gave the opportunity to leave the departure point not later than an hour before the planned departure time and arrive at final destination not later than two hours after the scheduled arrival time.

3.2. By canceling or delaying a flight the Airline provides the passengers upon their request with an explanation concerning reasons for canceling or delaying the flight. If it is necessary to ensure timely transfer of transit passengers to connecting flights the Airline offers them alternative transportation routes as soon as possible.

3.3. The Airline is not obligated to pay reimbursement in accordance with paragraphs 2.5 and 2.6 Chapter 2 of this Section if it can provide confirmation that the flight was canceled due to extraordinary circumstances or force majeure that could not be prevented even if all measures were taken.

3.4. The evidence of informing the passenger about the rules and conditions of transportation, the procedure for booking seats on flights, fares, taxes (charges), schedule and terms of the flight lies with the Airline, its sales agent, tour operator and other authorized organizations, etc. upon where the air transportation agreement was executed.

3.5. In case of cancellation of the flight by the Airline and when the passengers continues to travel on another flight(s) or on another route, passengers should be offered and provided free of charge:

• - food and cool drinks according to the new flight waiting time;
• - hotel accommodation in cases where passengers are forced to wait for departure for one or more nights or if the time of additional waiting for the departure is longer than expected;
• - ground transfer on the route airport – hotel – airport;
• - two telephone calls or telex, fax messages or e-mail messages if there are technical specifications.

3.6. The Airline pays special attention to the needs of passengers with disabilities or reduced physical capabilities and persons who accompany them, as well as to the needs of children, including those traveling unaccompanied by adults.

4.1. The Airline should provide passengers with food and cool drinks according to the standards established by it and the opportunity to make two free calls or send telex, fax or e-mail messages, if there are technical conditions for this, in case of a flight delay for a period:

• - two hours or more after the scheduled departure time of a flight with a range up to 1,500 kilometers or less;
• - three hours or more after the scheduled departure time of a flight with a range from 1,500 to 3,500 kilometers;
• - four hours or more after the scheduled time of departure of the flight for all flights not specified in second and third items of this paragraph.

5.1. The Airline shall not require any additional payment if it places the passenger in the class of service higher than the one indicated in his (her) ticket.

5.2. If the Airline places the passenger in a service class lower than the one indicated in his ticket then it shall reimburse the passenger within seven days:

• - 30 % of the applied tariff for all flights with a range up to 1,500 kilometers or less;
• - 50 % of the applied tariff for all flights with a range from 1,500 to 3,500 kilometers;
• - 75 % of the applied tariff for all other flights not specified in the second and third items of this paragraph.

5.3. Reimbursement for placing a passenger in a class of service lower than the one indicated in his (her) ticket is calculated for the segment in which the reduction in class of service was carried out, using the method of prorate division.

1. Reimbursement for the delay in baggage transportation is determined based on the need to provide the passenger with basic necessities. In any case, such reimbursement is limited by the amount of USD 50 (or the equivalent in another currency).

2. Reimbursement is offered to the passenger in case of non-arrival of the baggage to the destination point together with the passenger, if the destination point is not the place of passenger’s permanent residence.